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Japan specialists in Canada, with service in English and Japanese
Free Consultation
Travellers riding a rickshaw along a street in Asakusa
Support

Support

Everything beyond the tours lives here, all the parts that make a trip actually work. All of it is handled during Canadian business hours, to the standard of service you would expect in Japan.

Stay & Experience

Stay support

Stone-paved lane lined with machiya townhouses along the Shirakawa canal in Kyoto

Homestay arrangements

Stay with a Japanese family from just one night. Breakfast and dinner included, with English-speaking staff and a 24-hour emergency contact.

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Traveller packing a suitcase in a hotel room

Luggage forwarding support

Send just your suitcase between hotels overnight. The key to walking trips and the shinkansen luggage rules.

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Connectivity & Insurance

Connectivity & insurance

Two smartphones and a SIM eject pin on a table

eSIM & Wi-Fi

Unlimited-data SIMs for Japan, delivered before you leave. 8, 16, or 31 days.

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Smiling traveller holding a suitcase and plane tickets

Travel insurance guidance

Japanese hospitals bill visitors in full. We also cover how to prepare for typhoon cancellations.

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Rail & Ground

Transport support

Shinkansen passing in front of Mt. Fuji

JR Pass sales

Take the fit-check quiz, then buy online. We deliver the exchange order to your home.

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Black van used for private transfers

Airport access guide

How to get into the city from Narita, Haneda, Kansai, and other major airports.

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Tea and sweets set out in the back seat of a private car

Private transfers

Flat rates with flight tracking. Ideal for late-night arrivals and big luggage.

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In a hurry? Call us. Toronto +1-416-324-9101 / Vancouver +1-604-602-7551 (Mon–Fri 9:00 AM–6:00 PM local time)