Contact us
By phone, email or in person. In English or Japanese, whichever you prefer.
Tours, JR Pass, ryokan stays, corporate travel: ask us anything, in English or Japanese. Quotes are always free.
Have not picked a destination yet? Those conversations are very welcome too.
Things people often ask us
- Tour availability and quotes
- JR Pass and getting around Japan
- Booking ryokan, hotels and cruises
- Tattoos, dietary restrictions and other special considerations
- Corporate, group and educational travel
- Help choosing a destination from scratch
By phone
Mon–Fri 9:00 AM–6:00 PM (local time; closed weekends and holidays)
Current local time Toronto
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/ Vancouver
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/ Tokyo
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While you are travelling in Japan, use these same numbers. Mind the time difference, because Tokyo is 13–14 hours ahead of Toronto and 16–17 hours ahead of Vancouver. During Canadian nights and early mornings, use the local emergency contact printed on your voucher.
When we reply: within 24 hours on business days. Inquiries sent on weekends or holidays are answered the next business day. Quotes are in Canadian dollars.
In-person consultations are always welcome
If you would rather browse brochures and decide face to face, come see us. A quick call or form message ahead of time means the right consultant will be ready for you.
Vancouver office
- Address
- 698 Seymour Street, Suite 408, Vancouver, BC V6B 3K6
- Hours
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Mon–Fri 9:00 AM – 6:00 PM (closed weekends and holidays)
Local time --:-- - Getting here
- A 2-minute walk from Granville SkyTrain station. We are right in the heart of downtown, so it is easy to drop by while you are out shopping.
Toronto office
- Address
- 60 St. Clair Avenue East, Suite 200, Toronto, ON M4T 1N5
- Hours
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Mon–Fri 9:00 AM – 6:00 PM (closed weekends and holidays)
Local time --:-- - Getting here
- A 1-minute walk from St. Clair subway station (TTC). Come through the St. Clair Centre, connected directly to the station, and you will stay dry even on rainy or snowy days.
Questions answered in 3 seconds, before you write
Should I buy a JR Pass?
It stopped being an automatic yes. See the route-by-route math, or just send us your route as is.
Do I need a visa?
Not on a Canadian or U.S. passport for tourist stays up to 90 days. Just remember to register on Visit Japan Web.
First time in Japan. Where do I even start?
Our complete first-trip guide covers everything from arrival to etiquette. Talk to us before you read it, or after. Either works.
When will I hear back?
Within 24 hours on business days. If we need to check with a supplier in Japan it can take one day longer, and we will tell you when that is the case.